Connect a Telegram Bot to chat over Telegram.

Connecting a Telegram Bot to chat with customers over Telegram.

Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP. This Telegram Bot integration lets you respond to messages directly from our platform.

Connecting Telegram

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels.
  • Step 2: Add Channel
    Press Add Channel and choose Telegram. The Connecting Telegram dialog should open up.
  • Step 3: Message BotFather
    On your telegram app, message the BotFather
  • Step 4: Connecting to a bot
    Send the command /mybots and select the bot to connect.
  • Step 5: Get API Token
    Select API Token from the menu options and add the API token to the corresponding field at platform
  • Step 6: Complete the setup at
    Press DONE to complete the setup
Once you completed the setup, any messages sent to your Telegram account will now be received in your Space.

Channel Configuration

Telegram channel can be configured with a unique channel name
  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels
  • Step 2: Locate the Telegram channel
    Once you have located the Telegram channel, press Configure
  • Step 3: Make the necessary configuration
    You can configure the following:
  • Channel name - Name used internally to identify the account
Important: As for the other details, take extra note while updating as it might fail to receive messages from your Telegram account.
  • Step 4: Update the configuration
    Press Done to update the channel configuration

Bot Token

If you have lost your Telegram Bot token for some reason or if your existing token has been compromised, you can use the token command to generate a new one.


Having trouble with the channel? Contact us here!