Messenger

Messenger

Connect your Facebook pages and chat over Facebook Messenger.

Integrate 
Messenger

Facebook Messenger (or simply Messenger) is a messaging app developed by Facebook. The service has over 1.2 billion total users.

Channel Features

The Facebook Messenger Channel has some unique features:

  • Facebook Chat Plugin - a website chat widget using the Facebook Messenger infrastructure.
  • Private Replies - sends a message to users who comment on Facebook Page posts.
  • Message Tag - sends a tagged message to contacts after the 24 hour messaging window.

Messaging Window

The Facebook Messenger Channel has a 24-hour messaging window. When a contact sends a message through the Facebook channel, you will have 24 hours to reply to them.

  • Facebook Chat Plugin - a website chat widget using the Facebook Messenger infrastructure.
  • Private Replies - sends a message to users who comment on Facebook Page posts.
  • Message Tag - sends a tagged message to contacts after the 24 hour messaging window.

If you wish to send a message after 24 hours, your messages will be automatically tagged with HUMAN_AGENT and sent to the contact.

If you need to send a message to the contact after 7 days, you will need to send tagged messages to the contact.

To chat with your customers over Facebook Messenger, connect a Facebook Page.

Facebook Page is required and you must be the Admin of the Facebook Page to connect.

Preparing Instagram for Connection

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels.
  • Step 2: Add Channel
    Press Add Channel and choose Messenger. The Connecting Facebook Messenger dialog should open up.
  • Step 3: Connect with Facebook
    Press the Connect With Facebook button.
  • Step 4: Sign in with a Facebook Account
    Sign in using the Facebook account that has admin access to the page you would like to connect to.
  • Step 5: Select the Facebook Page
    You will be provided options on which page you would like to connect. Select the page
  • Step 6: Complete the setup at resala.io
    Press DONE to complete the setup

Once you have completed the setup, any messages sent to your Facebook page will now be received in your Space.

Channel Configuration

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels
  • Step 2: Locate the Facebook Messenger channel
    Once you have located the Facebook Messenger channel, press Configure
  • Step 3: Make the necessary configuration
    You can configure the following:
    Channel Name -
    Name used internally to identify the account
  • Step 4: Update the configuration
    Press Done to update the channel configuration

Messages Are Not Arriving

Occasionally, when the user who connected Facebook changes their Facebook password and permission will be outdated. Permissions will need to be refreshed.

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels
  • Step 2: Locate the Facebook Messenger channel
    Once you have located the Facebook Messenger channel, press Troubleshoot
  • Step 3: Refresh Permission
    Press Refresh Permission to refresh Facebook permissions.
  • Step 4: Send a test message
    Send a test message to the Facebook message and check if it arrived.

Blank Screen When Clicking Connect to Facebook

Try the following methods:-

  1. Use another browser such as Chrome, Firefox, Safari, Opera and reconnect with Facebook
  2. Connect to a different internet or wi-fi and reconnect with Facebook

Having trouble with the channel? Contact us here!

Facebook Page Dropdown shows No Data

Try the following methods:-

  1. Use another browser such as Chrome, Firefox, Safari, Opera and reconnect with Facebook
  2. Turn off the ad-blocker temporarily
Having trouble with the channel? Contact us here!