Instagram

Instagram

Connect an Instagram Official Account to chat over Instagram.

Integrate 
Instagram

Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012.

Instagram has a messaging window of 7 days. Messages sent 24 hours after the contact's last message will be tagged with HUMAN_AGENT tag. No messages can be sent to the contact 7 days after the contact's last message.

Instagram API does not support Vanish mode. If you wish to use Vanish mode, no messages will be received on the platform.

Preparing Instagram for Connection

  • Step 1: Switch to Professional
    Follow this official guide to switch your account to a Business account.
  • Step 2: Allow Access to Messages
    Follow this official guide to Allow Access to Messages.
  • Step 3: Connect to a Facebook Page
    Follow this official guide to connect the Instagram Account to a Facebook Page

Channel Configuration

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels
  • Step 2: Add Channel
    Press Add Channel and choose Instagram. The Connecting Instagram dialog should open up.
  • Step 3: Connect with Facebook
    Press the Connect With Facebook button.
  • Step 4: Sign in with a Facebook Account
    Sign in using the Facebook account that has admin access to the page you would like to connect.
  • Step 5: Select the Instagram Business account
    You will be provided options on which Instagram Business account you would like to connect to. Select the account.
  • Step 6: Complete the setup at resala.io
    Press DONE to complete the setup

Once you completed the setup, any messages sent to the associated Instagram Business account will now be received in your Space.

Channel Configuration

The Instagram channel can be configured with a unique:- Channel Name

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels
  • Step 2: Locate the Instagram channel
    Once you have located the Instagram channel, press Configure
  • Step 3: Make the necessary configuration
    You can configure the following:
    Channel Name - Name used internally to identify the account
  • Step 4: Update the configuration
    Press Done to update the channel configuration

Instagram Business Account is not listed

If you cannot find the Instagram Business account while connecting it to the resala.io platform, make sure you have prepared your Instagram Business account according to these steps.

Inability to Send and Receive Messages

Occasionally, when the user who connected Instagram changes their Facebook password and permission will be outdated. Permissions will need to be refreshed.

  • Step 1: Navigate to Channel Settings
    From Settings Module, navigate to the menu item, Channels
  • Step 2: Locate the Instagram channel
    Once you have located the Instagram channel, press Troubleshoot
  • Step 3: Refresh Permission
    Press Refresh Permission to refresh Facebook permissions.
  • Step 4: Send a test message
    Send a test message to the Instagram contact and check if it arrived.