Features

One Messaging Platform for Marketing, Sales, Support & Engineering

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An omnichannel communications platform, built for global scale

The most innovative companies build communication solutions using Resala's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world.

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Promotional Messaging

Target specific interests with Broadcasts, enroll new contacts in drip campaigns or trigger event-based promotions via API

Conversational Sales

Trade-in personal messengers for business accounts, increase sales visibility, auto-qualify leads & sync with your CRM.

Conversational Support

Use automated messaging to identify customer issues, then route to agents according to skill, function, language, shift & more

Triggered Notifications

Send bulk notifications like emergency broadcasts or downtime alerts directly from the platform or trigger them via API

Bulk messages, efficiently delivered

Routine and urgent broadcasting for newsletters, event updates, emergency broadcasts, downtime alerts and more

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Reach the right people

Show customers you know them. Build sophisticated segments with interest tags, enrich contact data via API and message customers on their preferred channels.

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Personalize the message

Compel customers to act. Use variables to insert their personal attributes into messages that speak directly to them.

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Optimize by channel

Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.

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Transactional Notifications

Send bulk notifications like emergency broadcasts or downtime alerts directly from the platform or trigger them via API

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One contact, one thread

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

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Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

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Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

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Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

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Chat Menus

Create a high-quality customer experience with versatile Chat Menus. Invite Contacts to explore products and services, and tag their interests for future use in sales prospect lists, marketing broadcasts or drip campaigns.