Streamline Support Across Channels

Multichannel support doesn’t have to be difficult. Centralize customer conversations, agent activity and CRM data into a single platform for faster resolutions and higher customer satisfaction.

70%*

Faster responses

with automated messaging and canned responses

40%

Faster resolutions

when on-point routing assigns the right agent for

2X*

Better CSAT and NPS Scores

when improved response and resolution times boost customer satisfaction

*Based on our best client benchmarks

All Your Channels in One Place

Yes, really. All your channels.

Online Store - Saaslify X Webflow Template

Consolidate Instant Messaging

Juggling between WhatsApp, Instagram, Viber, Telegram, LINE and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack and automation engine.

Facebook And Instagram - Saaslify X Webflow Template

Retain Conventional Contact Points

Still need to maintain relationships over SMS, email and webchat? Add all your existing channels to work seamlessly together with instant messaging.

Google Shopping - Saaslify X Webflow Template

Integrate Specialized Channels

Have unique channels for your business niche? Add regional messaging apps, e-commerce platforms or others to work together with the rest of your support infrastructure.

Use Your Existing Ticketing System

You don't always need tickets to resolve issues. But if you do, connect your external help desk software and create tickets without leaving the platform.

The Ultimate Inbox for Agents and Managers

Whether you’re resolving issues or supervising agents, we have the tools for you

Online Store - Saaslify X Webflow Template

Maintain Context Across Channels

Have customers communicating across instant messaging, web chat and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.

Facebook And Instagram - Saaslify X Webflow Template

Supervise Conversations in Any Scenario

Monitor high-value customers, agents in training or select teams by creating custom inboxes and intervene only when necessary during conversations

Facebook And Instagram - Saaslify X Webflow Template

Supervise Conversations in Any Scenario

Monitor high-value customers, agents in training or select teams by creating custom inboxes and intervene only when necessary during conversations

Google Shopping - Saaslify X Webflow Template

Prebuild Processes for Agents

Reduce agent error for processes like shift transfers, support escalation or even refund requests by automating decision-making with workflows that can be launched at a click