Multichannel support doesn’t have to be difficult. Centralize customer conversations, agent activity and CRM data into a single platform for faster resolutions and higher customer satisfaction.
with automated messaging and canned responses
when on-point routing assigns the right agent for
when improved response and resolution times boost customer satisfaction
*Based on our best client benchmarks
Yes, really. All your channels.
You don't always need tickets to resolve issues. But if you do, connect your external help desk software and create tickets without leaving the platform.
Whether you’re resolving issues or supervising agents, we have the tools for you