WhatsApp Business Multiple Users: A How-To Guide [October 2021]

How to Use WhatsApp Business with Multiple Users: WhatsApp Business App or WhatsApp API?…...

WhatsApp Business Multiple Users: A How-To Guide [October 2021]

How do I use WhatsApp Business with multiple users? Or can I use WhatsApp Business on multiple devices? While it’s a simple question, WhatsApp has made the answer complicated. In this article, we’ll solve the WhatsApp Business Multiple Users problem by explaining how to set up and use WhatsApp Business with multiple agents for sales, support and marketing on resala.io.

WhatsApp Business Multiple Users: Different Business Sizes

Using WhatsApp Business with multiple users or on multiple devices depends on which WhatsApp product you’re using - WhatsApp Business App or WhatsApp Business API. Each platform has its own method of adding additional users and devices.

WhatsApp Business App

While WhatsApp Business App is free and easy to set up, WhatsApp actually designed the feature and capabilities for smaller businesses in mind.

WhatsApp Business Multiple Devices: Micro-Small Businesses

You could only use WhatsApp Business app on a maximum of two devices at the same time before September 2021. But you cannot use the WhatsApp Business app on two phones. Now under the new beta program, you can use WhatsApp Business app on 5 devices of 1 phone + 4 additional devices for each number.

For sole proprietors and micro-businesses, having 5 devices connected to one number is sufficient. But only if your team size stays the same. As your business grows, you’ll need a more sophisticated platform to handle more Agents, Contacts and Messages.

WhatsApp Business API

Meanwhile, for larger businesses with teams of agents, it’s important to handle a high volume of messages fast. They’ll also need to reply to all Contacts promptly and track their team workload and organization performance.

WhatsApp Business Multiple Devices: SMEs & Large Businesses

However, these additional features are only available to WhatsApp API accounts when connected to a Messaging Inbox like resala.io.

WhatsApp Business Multiple Users: WhatsApp Business App or WhatsApp API?

To help you visualize better, we've created a flow chart as a guide. This will give you a better idea of which WhatsApp product is suitable for your business.

Next, we'll take a look at each product's features plus the associated pros and cons in detail.

WhatsApp Business Multiple Users: Micro-Small Businesses

So you're a micro-small business owner considering WhatsApp Business App. Read on to find out how to use WhatsApp Business with multiple agents on the app.

WhatsApp Business Multiple Logins: How to Use WhatsApp Business with Multiple Users via the App

If you want to use the WhatsApp Business App with multiple devices or users, you’ll need to join the multi-device beta program. The joining process is straightforward and takes only a few minutes.

  1. Go to your WhatsApp Business App.
  2. Tap the More Options icon with 3 vertical dots.
  3. Press Linked Devices.
  4. Press Multi-Device Beta.
  5. Press Join Beta.
WhatsApp Business Multiple Devices: How to Join the Beta Program

The steps above work on Android devices. For iPhone users, simply go to WhatsApp Settings in Step 1 and follow the rest of the instructions above. Before you start, make sure you have the latest version of WhatsApp on your phone.

Once you've joined the program, connect the companion devices to your phone. To do so, tap on Linked Devices from the More Options on Android or Settings menu on the iPhone and scan the QR code to connect to other devices with WhatsApp Web/Desktop.

Upon linking, your team can then access WhatsApp Business on your additional devices without the need to keep your phone connected.

WhatsApp Business Multiple Logins: A Temporary Solution Using the App

Using WhatsApp Business App with multiple devices is convenient for small businesses but this is only a temporary solution or feasible when your business is starting. As your business expands, you’ll soon encounter problems with using linked devices such as:

  • Not knowing who sent or replied to a message
  • Can’t track Agent workload or performance
  • Can’t ensure all Contacts have been answered
Why WhatsApp Business App is Only a Temporary Solution for WhatsApp Business Multiple Users

Because of these reasons, using the app is only something you should do as a temporary solution before moving to WhatsApp API.

Sophie Moore

Sophie Moore

Head of Brand Marketing

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